Just a quick post to link to an interesting article I read today on A List Apart (on my blogroll). It was a good reminder of the importance of identifying who your potential users types are going to be. And the differences in how they are going to approach the internet and your site. Children [...]

So another thing that I noticed while getting lost on the SLC website, while trying to find information about repayments (see previous post), was that the breadcrumbs at the top of the page don’t make sense on the home page. As you can see in the above screenshot (click to see full size), the breadcrumbs [...]

So, although I get annual statements from the student loans company, I decided that I should checkout their online offering so I can check my remaining balance when I think of it, instead of when I’m at home and can access my paper statements. So off I went to Google (where else!?) and put in [...]

Following on from my previous post on the pointless page of Natwest’s online banking, I have another bug bear with the same page.  As it’s not actually to do with the pointlessness of the page I thought I’d give it its own post. So, we’ve logged into the site and if you read the previous [...]

I bank with Natwest and have done for years. I’ve also used their online banking service since it first came out. Much easier to keep an eye on what’s happening with my money, especially when I was in Japan (no nipping down to the branch during lunch!). A while ago they updated the look of [...]