Interesting article on the BBC about the increasing importance UX is having on business. It is a bright Thursday morning and, like millions of people all over the world, I am sitting in front of a computer. Unlike them, however, it is not to work. Instead, I am a test subject sitting inside a research [...]

Just a quick post to link to an interesting article I read today on A List Apart (on my blogroll). It was a good reminder of the importance of identifying who your potential users types are going to be. And the differences in how they are going to approach the internet and your site. Children [...]

So another thing that I noticed while getting lost on the SLC website, while trying to find information about repayments (see previous post), was that the breadcrumbs at the top of the page don’t make sense on the home page. As you can see in the above screenshot (click to see full size), the breadcrumbs [...]

This is great video about user experience design by Merijn Hos that I found on the etre blog.

So, although I get annual statements from the student loans company, I decided that I should checkout their online offering so I can check my remaining balance when I think of it, instead of when I’m at home and can access my paper statements. So off I went to Google (where else!?) and put in [...]