So another thing that I noticed while getting lost on the SLC website, while trying to find information about repayments (see previous post), was that the breadcrumbs at the top of the page don’t make sense on the home page.

As you can see in the above screenshot (click to see full size), the breadcrumbs at the top of the home page say:

Home > Student Loans Company

This would suggest that we are in a sub-section of the site, whereas in fact we’re on the home page.  Elsewhere on the site the breadcrumbs are logical. It’s just this one instance. Breadcrumbs are an excellent way of making sure your users don’t get confused as they browse your site, or know where they are when they are linked to a page deep in your site. Just don’t confuse them by having a random, illogical instance!